Bruce Wilbur’s Resume

E-mail:
Phone: 585.415.6918

Last update: Tuesday August 31, 2004
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Web Design Portfolio: http://www.thesecretlabs.com/portfolio/

A special note to visitors using older web browsers:

If you can see this text box, you’re using an older or otherwise non-standards compliant web browser.

My resume is designed using some techniques that hadn’t been invented yet back in the 20th century when your web browser program was made. Thus, certain features of the page may not be available to you and other things look a little screwy. Still, without violating the newer web standards, I do my very best to keep the site usable, if not always pretty, in older browsers like yours.

When designing for client sites, the level of compatibility with older and otherwise non-compliant browsers is decided on a case-by-case basis. See my portfolio for a discussion of the issues.

Meanwhile, why not treat yourself to a 21st century browser so you can enjoy all the web has to offer? Choose between Internet Explorer 5 or 6, Netscape 6 or 7 and Opera 5 or 6. They all work just fine here and at every other site on the web, old or new.

If downloading times are a concern, don’t sweat it! Send your mailing address to and I’ll send you a CD-ROM containing all three.

Summary

A seasoned interdisciplinary IT professional, transitioning to web design, development and copy writing from Enterprise-level technical support.

Technical Qualifications

Web Design and Development

Hand-code validated, standards-compliant, cross-browser…
- Structural markup using HTML 4 and XHTML 1.0 & 1.1
- Stylesheets using CSS 1 for styling and CSS 2 for layout and positioning
FrontPage 2002 (XP), 2000 & 98, Dreamweaver MX and UltraDev 4
Photoshop 4 and 6
Version 3-7 browsers
Apache HTTP Server 1.3
Content Management Systems
- PHP 4 and MySQL 3
- MovableType
- Greymatter
Experienced technical and copy writer
Portfolio: http://www.thesecretlabs.com/portfolio/

Connectivity

Light administration of:

Windows 2000 and Windows NT 4.0 servers
Novell 4.x and 3.x servers
MS-Exchange and MS-Mail servers
HP JetDirect internal and external print servers

Install and configure WinXP, Win2K, WinNTW4, WinMe, Win9x, DOS/Win 3.x and Mac clients on:

Windows XP, Windows 2000 and Windows NT 4.0 servers via TCP/IP
Novell 3.x and 4.x via IPX/SPX and TCP/IP
Banyan VINES

Install and configure mainframe connectivity using:

Attachmate (Irma and Extra), Rumba, and Hummingbird Host Explorer
Via TCP/IP, LAN gateways and hardware (coax boards)

Client Operating Systems:

Windows XP, Windows 2000, Windows NT Workstation 4.0 and 3.51
Windows Me, 98 & 95, Windows for Workgroups 3.11, Windows 3.1
MS-DOS 1.0 - 6.22
MacOS 6.0 - 7.6

Hardware

Heavy desktop and notebook PC, Mac and peripherals experience, including specification, purchase, installation, repair, upgrade and maintenance.

Software

Microsoft Office XP, 2000, 97, 95, 4.3 for Windows, Office 98 and 5 for Mac, Lotus Notes, WordPerfect 5.1 for DOS and 6.1 for Windows, several vertical applications and dozens of older applications.

Work Experience

03/01 - Present, Writers & Books, Rochester’s Literary Center

Instructor (Freelance): Developed curriculum and all paper-based and web-based coursework materials for an introductory-level workshop for writers on HTML and self-publishing on the web.

11/00 - Present, Freelance Webmaster, providing Internet and intranet design, development, support, maintenance services and copy writing to a local hospital’s Medical Library, two local dot-orgs, an international academic society and a regional non-profit organization with 74 locations in five counties of western New York State. Portfolio: http://www.thesecretlabs.com/portfolio/

8/98 - 11/99, Ajilon Consulting, an IT consulting firm.

Help Desk Technician assigned to University of Rochester Medical Center’s Strong Memorial Hospital Information Services Division: One of ten end-user support specialists on the Help Desk supporting 6,000 clients. Diagnosed hardware, software and network connectivity issues. Provided solutions where possible, frequently using SMS, and escalated to the appropriate specialist as necessary.

Logged calls in Bendata’s HEAT
Documented internal procedures
Maintained departmental intranet

2/98 - 6/98, TEKsystems, an employment contractor.

PC Technician assigned to Citibank Student Loan Corporation. Migrated approximately 750 networked client PCs from Windows 3.11 to Windows NT Workstation 4.0.

Documented existing manual procedures
Developed and documented automated procedures

6/97 - 12/97, Tobin & Associates, Inc., an employment contractor.

PC Support Technician assigned to Danka USA: Part of a team of four technicians supporting 800 on-site users and 5,000 off-site users on the Danka WAN. Worked as second-level support to the Help Desk Hotline and the third-party break/fix vendor. Provided top-level support to a third-party vendor’s nationwide upgrade of Danka’s mainframe connectivity software.

Documented internal procedures
Developed and maintained departmental intranet

6/96 - 5/97, TAD Data Services, an employment contractor.

Desktop Specialist assigned to Eastman Kodak Company’s internal Kodak Desktop Services unit: Member of a field service team of 16 in Elmgrove Plant, providing hardware, software and connectivity installation, maintenance, service and support for over 9,000 users in a mixed PC/Mac environment spread across more than 5.1 million square feet of offices and factory floor.

Participated in the early-adopter corporate-wide rollout of Windows NT 4.0

12/95 - 5/96, Technical Services, an employment contractor.

PC Technician (field service and bench) assigned to the AV/Computer Services Unit of the Genesee Valley Board of Cooperative Educational Services (BOCES). Provided hardware, software, network and telecommunications integration and support services to 22 school districts in four counties of western New York State.

Developed and maintained departmental intranet
Responsible for instruction and oversight of students in work experience program
Served as interim department head for two months while the position was vacant

More Information?

Web Design Portfolio: http://www.thesecretlabs.com/portfolio/
References and ancient history available on request
Availability: Immediate
Contact: Phone 585.482.7623 or e-mail

Updated: Tuesday August 31, 2004
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